Privacy Policy
Last Updated: Dec 7, 2023
Introduction
Your privacy is important to Cover Technologies, Inc. (“Cover”). That’s why we’ve developed a straightforward Privacy Policy that outlines how we collect and use your information. Please take a moment to review this policy, and don’t hesitate to contact us if you have any questions. By supplying information to us or using our website, product, or services, you agree to the terms and conditions of this Privacy Policy.
Collection of Personal Information & Use
When you visit Cover’s website, with the help of our third-party software and service providers, we collect information (such as IP address, domain name, browser type, device type, broad geographical information, site-navigation pattern, etc.).We may use this data for research and commercial purposes, and to help us develop a better website and services that are more useful to you.
We collect certain personally identifiable information when you enter your address, email, billing information, phone number, name, or any other information you voluntarily provide, such as when signing up for email updates, using our backyard home planner tool, or paying a design fee.
We may use your email address, mailing address, or phone number to contact you to respond to your inquiries, provide updates or newsletters, or to provide information on products, news, or services to you. You can elect not to receive emails from us either by "unsubscribing" to an email you receive or by contacting us.
Security of Your Information
Our goal is to provide you with a safe and convenient online experience. We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration.
No method of electronic transmission or storage is 100% secure or error free. Therefore, we cannot guarantee absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem.
Access to Information
California Civil Code Section 1798.83 permits customers of Cover who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
Cover Technologies, Inc.
Legal
1219 W. 135th Street, Gardena, CA 90247
Children
Children under the age of 13 are not permitted to use or access our website at any time or in any manner. If you have reason to believe that a child under the age of 13 has provided any personally identifiable information to us, please contact us, and we will try to remove that information from our databases.
Links to Other Sites
This Privacy Policy applies only to your use of Cover’s website. For your convenience and improved experience, Cover’s website may contain links to other websites that we do not operate or control. Because we cannot control what other organizations do on their websites, this Privacy Policy does not apply to these websites, and our inclusion of these links on our website does not imply that we endorse or have reviewed these other sites. We suggest contacting those sites directly for information on their privacy policies.
Changes to Policy
We reserve the right, at our sole discretion, to change, modify, add or remove any portion of our website or this Privacy Policy, in whole or in part, at any time. Changes to the Privacy Policy will be effective when posted. Your continued use of Cover’s website after any changes to the Privacy Policy are posted here will be considered acceptance of those changes.
Information you provide to us
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
Newsletter Subscribers
- Personal Identifiers, including name, email address, postal address, and telephone number
Website Visitors
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Name, Postal address, Telephone number | We use your address to determine if we can service your address |
| Data we collect in order to process and ship orders you place with us, including Postal address | We use your address to determine if we can service your address |
| Data we collect when you contact us for customer support and other inquiries, including Email address | We use your email to communicate |
| Data we collect when you sign up for promotional and marketing communications, including Email address, Online Identifiers, Internet Activity | We use your email for marketing communications |
| Data we collect when you review our products, answer surveys, or send feedback, including Email address | We use your email to communicate |
| Data we collect in connection with privacy requests, including Email address | We use your email to process your requests |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Marketing Our Products & Services
- Providing Customer Support
- Sending Promotional Communications
How we disclose your information
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Sales & Marketing Tools, Business Operations Tool, and Collaboration & Productivity Tools | None |
| Internet Activity | Data Analytics Providers and Sales & Marketing Tools | None |
US State Privacy Notices
California (CCPA)
This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.
Information we collect from you
Newsletter Subscribers
- Personal Identifiers, including name, email address, postal address, and telephone number
Website Visitors
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
To the extent we process deidentified personal information, we will make no attempt to reidentify such data.
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Name, Postal address, Telephone number | We use your address to determine if we can service your address |
| Data we collect in order to process and ship orders you place with us, including Postal address | We use your address to determine if we can service your address |
| Data we collect when you contact us for customer support and other inquiries, including Email address | We use your email to communicate |
| Data we collect when you sign up for promotional and marketing communications, including Email address, Online Identifiers, Internet Activity | We use your email for marketing communications |
| Data we collect when you review our products, answer surveys, or send feedback, including Email address | We use your email to communicate |
| Data we collect in connection with privacy requests, including Email address | We use your email to process your requests |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Marketing Our Products & Services
- Providing Customer Support
- Sending Promotional Communications
How we disclose your information
We may disclose personal information about you for business and commercial purposes when you Newsletter Subscribers:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, and Sales & Marketing Tools | None |
We may disclose personal information about you for business and commercial purposes when you Website Visitors:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Business Operations Tool, Collaboration & Productivity Tools, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, and Sales & Marketing Tools | None |
| Internet Activity | Data Analytics Providers and Sales & Marketing Tools | None |
Information “sharing” and “selling”
We do not receive monetary or other valuable consideration in exchange for your data and therefore do not "sell" your data as defined in CCPA.
We do not “share” personal data with third parties, as that term is defined in the CCPA.
We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.
Opt-out preference signals
Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such a signal, we set the Global Privacy Platform privacy string in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC.
Your CCPA rights
Your privacy rights under the CCPA are described below. Make a Privacy Request by clicking here or by emailing us at privacy@buildcover.com. Alternatively, you can make a request by calling us toll-free at (844) 903 5721.
Right to Access
You have the right to access the specific pieces of personal information we have collected about you.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
Right to Delete
You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information.
Right to Non-Discrimination
If you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
Right to Opt-Out
We do not sell or share any personal information to third parties.
Right to Correct
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Right to Limit the Use of Sensitive Personal Information
The Right to Limit does not apply because we do not use your sensitive personal information to infer characteristics about you.
Request Verification
Before we can respond to a privacy request, we will verify that you are the consumer who is the subject of the CCPA request. Requests to Opt-Out or Limit the Use of Sensitive Data (if applicable) do not require verification.
Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.
Authorized Agent
A California resident's authorized agent may submit a rights request under the CCPA by emailing us at privacy@buildcover.com. Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification.
If you have trouble accessing this notice, please contact us at privacy@buildcover.com.
Contact Us
If you have any privacy-related questions or have trouble accessing this notice, please email privacy@buildcover.com.
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the California Attorney General’s Office or the California Privacy Protection Agency.
